Frequently Asked Questions

How many revisions can I make to the design?

We allow up to 2 rounds of edits per item. An additional labor fee of $10 per revision will be accessed into quote for additional revisions and or changes and additions.

What materials do I sumit?

A. All materials (text, images, logos, information, media, etc.) are needed BEFORE your project can begin. B. Electronic files may be delivered in the following format- (Email, Word Documents, TXT. PDF, JPG, GIF)
*Note: To ensure that all images are reflected in the sharpest manner, images must be professional. Images that are not sent in high resolution will result in poor print quality. ACARTERFORMATION will not be held responsible, and reserves the right to decline projects due to poor quality images. C. All text supplied must be typed. (DOC, TXT, or Email). There will be a $25 fee for text that must be typed by ACARTERFORMATION.

Is a deposit required to start my project?

A. All projects require a non-refundable deposit before the job can begin. NO EXCEPTIONS. Deposit is determined by job type. B. Balance must be received before finish product is released.

Is printing included in the quote?

Please note that prices don't include printing costs. If you need help obtaining printing, please let us know and we would be happy to put you in touch with a printer that fits your requirements.

What is your turnaround time?

Our turnaround times vary based on the scope of the project and the delivery of content by the client. Below are typical turnarounds. However, your turnaround can be shorter or longer depending on the complexity and size of the project, and our communication. Logo Design: 10 to 15 business days
Web Designs: 6 to 8 weeks
Custom Designs: 7 to 10 business days We do not guarantee a completion date for any project. We do keep clients in order of first come – first serve. B. Rush fees are applicable for design work that require immediate attention or a shorter turnaround time frame.

How do you accept payment?

We accept all major credit cards, debit cards, Paypal, and bank transfers.

What file types are included with my project?

If you want to use your images for web & social media purposes, we will supply your files in JPEG or PNG format. Print items include JPEG and PDF format. Logos include various formats: PNG (transparent background), TIFF, EPS, AI, PDF, and flattened PSD.

Hours: Mon-Fri | 9:30am-6pm EST